AuthID reports negative net revenue in Q3 due to underperforming contracts, adjusts 2025 guidance to $6 million amid strong demand for biometric solutions.

OPERATOR - (00:00:00)

Finally, if you're listening to this call via the webcast, you'll be able to see the results presentation and advance the slides yourself. As prompted by our speakers, I'd now like to introduce our CEO Ron DeGuro. Thank you Graham and thank you all for joining us today. I will walk you through our top line performance, our customer and partner updates, our product and technology updates, and our priorities for the remainder of the year. Since becoming CEO, our management team has sought to build a balanced portfolio of both Fast 100 companies with potential for explosive growth and Fat 100 companies with stable operations and strong balance sheets. Initially, we focused on the Fast 100 as AuthID had not yet built the reputation to be credible with the Fat 100. That began to change in 2025 with the addition of several Fat 100 clients that I will be sharing with you today. While making great progress this year with numerous prospective key customers, we unfortunately saw 2 major early fast 100 engagements underperform, resulting in negative net revenue for the third quarter. In 2024, we signed a customer contract with clear assurances and the expectation that the customer would meet their contractual obligations. However, as reflected in our financials, the customer faced significant challenges to meet the agreed upon requirements and as disclosed in our 10Q, we proactively stopped recognizing revenue from them. We are still in active conversations with this customer who continues to make introductions to more potential customers, but we do not plan to recognize any further revenue from them until we agree on revised terms and they complete the changes they are making to implement their new business model. Regarding the second customer contract, we recorded approximately $700,000 in estimated concessions that relate to an annual usage minimum fee payable at the end of the year. While this customer is experiencing its own business challenges, they remain a valued and strategic partner to us as we believe their activity will ramp over time, but we have adjusted our revenue to reflect this timing. The accounting adjustments for these two contracts drove the negative net revenue for the quarter. On the next slide in terms of new contracts in the third quarter, we booked two large enterprise customers and we booked two smaller customers which were not enough to offset the revenue adjustments. These four contracts represent $200,000 in booked annual recurring revenue (BAR) for the third quarter of 2025. The first contract, which was announced in a press release, is one of the largest global retailers based in the UK and represents significant validation of AuthID's technology. They are initially using AuthID's biometric authentication to protect their back office, employee workforce and call centers. The second contract is a phase one of a multi phase strategy where we embed Authid inside Nesic's platform. Nesic, a sub of nec, will use Auth ID for identity verification and employee onboarding. The third contract is with the Pipeline Group, a fast growing lead generation company who will use AUTHID to onboard remote workers, monitor worker activity and to authenticate remote workers into core systems. This represents our entry into the growing lead generation market. The final contract is with an international bank for identity onboarding and identity verification and authentication Onto the Next Slide it's important to note that Authid's new customer list and Target customer list is much different today than a year ago. The caliber and the scale of customer opportunities we are now engaged in have improved significantly and reflect the excitement around our unique technology. To that end, I think it is important for me to share some of the descriptions of the customers we are actively engaged with. While we are not permitted to provide the names of these customers for contractual reasons, some notable examples include household names across target industries that will expand our reach. First, a global leader in payroll technology, the largest global biometric hardware provider, a global leader in digital payments, a Tier 1 AI chip manufacturer, global professional sports organizations, one of the largest European retail chains, a major U.S. healthcare network, a global cosmetics retailer, a national U.S. specialty retailer, a leading U.S. energy company, a Fortune 500 identity and access management company, a major luxury hotel operator and one of the largest hotel brands. Again, these are not just targets but active engagements with industry principals. Even a year ago none of these top tier organizations would have considered AuthID. Today they are actively engaging with us because of the quality of our technology. Just this list alone represents over 20 million in bar off ID is actively engaged in closing. Our goal was to close enough of these opportunities to achieve our 18 million bars target for 2025. Unfortunately, due to the longer sales cycles of these enterprise deals, our new bar target for 2025 is now reduced to 6 million. Moving to the next slide, the strongest endorsement of our technology comes from our current Channel Partners. We have over 25 partners, many of which are the most established category leaders in their respective markets. Let me tell you about three partners. Specifically, last quarter I described our enthusiasm and appreciation for our partnership with Neesic, a part of NEC Corporation, which is a 20 billion global company that can work with anyone they choose. They chose AuthID, an incredibly powerful statement about our technology. OP ID is now embedded in Nesic software. Building on this partnership, NESIC and Authid have agreed to work together to deliver enterprise identity management and agent-based AI security solutions Another key partner is Pruv, one of the largest identity security platforms in the industry. PROV has selected AuthID's Privacy Key product as the biometric authentication solution for their next generation platform. The unique cryptographic signing capability of PrivacyKey opens new business opportunities for Prov and AuthID. Last quarter I mentioned that we were working on signing a joint customer with Pruvit. I'm happy to note that this joint customer, a fintech company that provides digital infrastructure for more than 150 banks, has contracted with Authid directly to launch our technology into their platform. We signed a contract with them in October, with their first bank going live next month. Finally, Major Key One of the largest Microsoft providers of identity solutions and services announced last week their launch of ID Proof plus Leveraging biometric technology developed in collaboration with AuthID. This is another example of companies launching their most important services and capabilities on AuthID's core technology. We just discussed how our partnerships lead us to new opportunities. Now I'm going to talk about our greatest strength, AuthID's products and technology on the Next Slide as part of the foundational rebuild needed When I joined authiding, we had to make significant product breakthroughs to unlock enterprise adoption specifically for our FAT 100 large enterprise accounts. In response to this need, we introduced two major innovations that I've already mentioned. The first one is Privacy Key, which is biometric authentication. Without storing biometrics as expected, with the existing contract signed, privacy key adoption is ramping. The next one is idx, which provides enterprise scalability and identity assurance for distributed workforces and supply chain and biometrically secures humans, non humans and AI agents. Let me comment on the term AI agents on the next slide. AI agents represent a massive opportunity in the market today. Industry analysts project trillions to flow through agentic AI commerce and hundreds of billions of that will be for agentic AI security. And we've already heard from customers that they are slow rolling the launch of agentic AI projects due to the lack of governance because unaccountable AI agents bring substantial risk of misuse and abuse. In response, we have added new capabilities to our IDX platform to tie each AI agent to a human to create accountability for all AI agent actions and behaviors. IDX provides accountability, compliance, security and audit for the agentic AI driven enterprise and I believe we are going to be the most important company leading that category. The development of these innovations was required to deliver a strong foundation of capabilities and tech innovation. Many customers, partners and industry experts acknowledge we have some of the best technology in the market. If you pick any industry, we are talking to the number one and the number two in that space. The best companies want to use the best technology available and I believe we have that capability. Which brings me to my final slide. The market is starting to value biometric solutions as an indispensable technology. To us. This has been obvious for years, but the market is waking up to the identity risks of AI. I say all of this to reiterate that AUTHID is viewed as one of the few leaders in the marketplace for biometric authentication, AI deepfake detection and now agentic AI security. The demand is so high for biometrics that a major identity company just recently acquired a biometrics company. We have received incredible validation of our technology with some of the largest and most valuable companies in the world. Therefore, our mandate for the remainder of the year and into 2026 is clear. Continue to serve the companies that entrust us to manage their biometric authentication needs and win the 20 million plus in enterprise deals we are currently engaged in. We have made incredible progress to date and as a shareholder myself, I've never been more excited about the future of AuthID. Thank you very much for listening and now I'll turn it over to our cfo, Ed Salido.

Ed Salido - Chief Financial Officer - (00:10:13)

Thank you Ron and thank you all for joining us today. I'll now review the financial results for the quarter. As Ron discussed earlier, our third quarter was impacted by contractual challenges of two customers. Our resulting third quarter revenue adjustments exceeded our sales in the quarter, resulting in negative net revenue. I will expand on these adjustments in a moment, looking at our GAAP results for this quarter. We are breaking out our revenue into both gross and net revenue. Net revenue is equal to gross revenue minus any customer discounts and concessions. Gross revenue for the quarter was $0.6 million compared to 0.2 million last year. Net revenue, which reflects Q3 concessions totaling $0.7 million, was a negative 0.1 million compared with a positive 0.2 million last year. For additional context, I'll expand on Ron's earlier comments regarding the two contracts impacting net revenue. The first contract is with the partner signed in October 2024 who was delayed in ramping their usage due in part to a change in their own go to market strategy and as well as recent challenges that arose with doing business in international markets after we experienced delays in payment from this customer in the second quarter of 2025. The customer ultimately made a partial payment in the third quarter, but asked for a contract amendment before committing to making further payments. Since then, we have received no further payments nor have we amended our contract until any further negotiations are concluded. We ceased revenue recognition for this contract and adjusted contract balances to reflect only the amount of approximately $0.4 million that has been paid to date. The second contract that impacted our third quarter revenue relates to the $0.7 million in concessions estimated to be granted to a customer who is also delayed in their usage and is tracking significantly below their annual minimum usage commitment. This customer was signed in 2023 and began ramping in 2024 toward their commitment. The customer's usage declined unexpectedly due to shifts in their marketing strategy and remained significantly below the minimum commitment by September 30, 2025, despite consistent communication from the customer that they projected their usage to resume its growth. That said, the customer has paid all amounts due for their actual usage in compliance with our agreements. Given the customer's strategic importance to the company and as well as management's belief in their future anticipated usage growth and ongoing new business development opportunities, the company expects to make a concession on the annual minimum fee in order to maintain the relationship going forward. Revenue and performance obligations for this customer were adjusted in the third quarter to account for the estimated concession. Before moving on to the remaining financial results, I want to reiterate Ron's sentiment that while we hope these customers can deliver growth in their business through fill our signed contracts, we are encouraged by the fact that we maintain relationships with each customer. We're able to collect partial payments and have year over year growth in our remaining customer base. We also proactively address this issue by focusing our efforts to work with larger established enterprise organizations. Moving on to the remaining GAAP metrics, operating expenses for Q3 were $5.1 million compared to 3.8 million a year ago. The year over year increase is primarily due to increased headcount investment in sales and R and D as we continue to execute our enterprise sales strategy. Net loss for the quarter was $5.2 million, of which non cash charges were 1.1 million. This compares to a net loss of 3.4 million for the same period last year which included 0.6 million in non cash charges. Net loss per share for the quarter was 38 cents compared with 31 cents a year ago. Turning to RPO on the next slide, remaining performance Obligation or RPO represents the minimum revenue expected to be recognized from our signed contract based on our customers contractual commitments. As of September 30, 2025, our total RPO was $3.6 million, a decrease of approximately 10.9 million over the prior quarter. As we recognized contracted revenue in Q3 and adjusted for payment issues and concessions related to the customer contracts I described earlier, our RPO for the quarter is slightly below the RPO at the same time last year which was 3.8 million. The combination of the one off challenges we incurred with earlier contracts and our resulting proactive shift to pursue major enterprise customers with longer sales cycles has resulted in a temporary decline in our RPO which we expect to resume its upward trend as we gain traction closing deals in our pipeline in the coming months. On to our non GAAP results on the next slide. Adjusted EBITDA loss was $4.1 million for Q3 compared with a $2.9 million loss for the same period last year. As described with our operating expense results, the year over year increase in EBITDA loss is primarily due to increased headcount investment in sales and R and D. Next is annual recurring Revenue or ARR, which is defined as the amount of recurring revenue recognized during the last three months of the relevant period multiplied by four. ARR as of Q3 is $1.7 million compared to 1.0 million of ARR as of Q3 2024. The year over year growth reflects our proactive efforts to sign and go live with established market leaders including Prove Identity and the major global retailer signed this year. Turning to BAR or Booked Annual Recurring Revenue, which is the projected amount of annual recurring revenue we believe will be earned under contracted orders. Looking out 18 months from the date of signing of each customer contract, the gross amount of BAR signed in the third quarter of 2025 was 0.2 million, down from 1.15 million of gross bar a year ago. The decrease in BAR for the quarter is a result of the longer sales cycles associated with our enterprise deals as we progress through these more extensive sales conversations. As previously explained during our quarterly earnings call, BAR comprises two components which we refer to as CAR and uac. Car or Committed Annual Recurring Revenue represents the total annual customer contractual commitment through fixed license fees and minimum usage commitments. These commitments are directly recognized as revenue in each contract year after each customer goes live with the service. Q3 2025 CAR represents $0.11 million, approximately 58% of reported bar UAC or estimated usage above commitment is an estimate of annual customer usage that will exceed contractual commitments. Q3UAC represents the remaining 0.08 million or 42% of reported bar. Turning to our revenue growth stages on the next slide, I'll conclude by revisiting our progress aligned to the revenue growth stages we report each quarter. The first milestone we use to monitor our growth is bookings as measured by bar. Through Q3 we realized a total gross bar of $2.4 million. You've seen the momentum build with a number of new enterprise prospects in our pipeline and we've seen others progress to more advanced sales stages. While the timeline for larger enterprise deals are drawing out longer than expected, the demand for biometric solutions and excitement over our technology is there from our customers and prospects. We're focused on bringing more of these deals with market leading organizations over the finish line as we exit 2025. The next milestone is our remaining performance obligation or RPO. As I detailed earlier, as of Q3 we have approximately 3.6 million in RPO, a number that we expect to climb back towards its previous levels as our bookings come in during the coming months. Our third milestone is revenue recognized in accordance with GAAP. Our Q3 year to date revenue of $1.6 million continues to surpass our 2024 full year revenue and we expect this growth to continue in Q4 as our core customers continue to go live and ramp. And as we've called out in prior earnings calls, customer retention and expansion remains an important focus of ours, particularly in establishing that our customers get value from using our solutions and want to continue working with us as their needs grow and we offer new product capabilities. I'll end by saying that despite the turbulence we've experienced as a younger company, we are witnessing a growing market, particularly in the enterprise, that is increasingly turning to biometrics and we're watching our prospects excitement to engage as we demonstrate our solutions as we already started to do, we strongly believe we can continue to sign up large household brand names to use authid to secure their workforce and their customers. I hope that at least a few will even allow us to reveal their names so you all can share in the excitement along the way. With that operator, we'd now like to open up for questions.

UNKNOWN - (00:19:24)

Certainly. As a reminder to ask a question, please press star 11 on your telephone and wait for your name to be announced. To withdraw your question, please press Star one one. Again, please stand by while we compile our Q and A roster. Again, as a reminder to ask a question, please press star 11 on your telephone and wait for your name to be announced. We do have a question in queue. One moment. At this time I would like to turn the call to Ron Durago, Deguro CEO for closing remarks.

Ron DeGuro - Chief Executive Officer - (00:20:44)

Thank you. We'd like to thank everyone for listening today's call. If you have any further questions about our progress, please reach out to Investor Relations email at investor relations@authid.ai and we'd be happy to address the questions accordingly. We look forward to speaking with you when we report our full year results in March. Thank you again for joining us.

OPERATOR - (00:21:05)

And this concludes today's program. Thank you for participating. You may now disconnect.