Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its third fiscal quarter ended October 31, 2025.

“Our Q3 results reflect continued progress in our transformation to better serve customers and partners. While there’s more work ahead, we’re encouraged by the improving quality of customer engagements and remain focused on closing the year with momentum to establish a strong foundation for FY27,” said Rory Read, Sprinklr President and CEO.

Third Quarter Fiscal 2026 Financial Highlights

* Free cash flow, non-GAAP operating income, non-GAAP operating margin and non-GAAP net income per share are non-GAAP financial measures defined under “Non-GAAP Financial Measures” and are reconciled to net cash provided by operating activities, operating income, net income or net income per share, as applicable, the closest comparable GAAP measure, at the end of this release.

Financial Outlook

Sprinklr is providing the following guidance for the fourth fiscal quarter ending January 31, 2026:

Sprinklr is providing the following guidance for the full fiscal year ending January 31, 2026:

Non-GAAP Financial Measures

In addition to our results determined in accordance with U.S. GAAP, we believe that the following non-GAAP financial measures associated with our condensed consolidated statements of operations are useful in evaluating our operating performance:

We define these non-GAAP financial measures as the respective U.S. GAAP measures, excluding, as applicable, stock-based compensation expense and related charges, amortization of stock-based compensation expense associated with capitalized internal-use software, amortization of acquired intangible assets, release of U.S. federal and state valuation allowances, and the estimated tax effect related to the non-GAAP items, as well as other one-time charges, such as restructuring charges, costs associated with acquisitions, non-recurring litigation costs and facility exit costs. We believe that it is useful to exclude these items in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods.

In addition, we believe that free cash flow is also a useful non-GAAP financial measure. Free cash flow is defined as net cash provided by operating activities less cash used for purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash, or our need to access additional sources of cash, to fund operations and investments. We expect our free cash flow to fluctuate in future periods with changes in our operating expenses and as we continue to invest in our growth. We typically experience higher billings in the fourth quarter compared to other quarters and experience higher collections of accounts receivable in the first half of the year, which results in a decrease in accounts receivable in the first half of the year.

However, non-GAAP financial measures have limitations in their usefulness to investors because they have no standardized meaning prescribed by U.S. GAAP and are not prepared under any comprehensive set of accounting rules or principles. In addition, other companies, including companies in our industry, may calculate similarly titled non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. As a result, our non-GAAP financial measures are presented for supplemental informational purposes only and should not be considered in isolation or as a substitute for our condensed consolidated financial statements presented in accordance with U.S. GAAP.

Sprinklr has not reconciled its financial outlook expectations as to non-GAAP operating income, or as to non-GAAP net income per share, to their respective most directly comparable U.S. GAAP measures as a result of the high variability, complexity and low visibility with respect to the charges excluded from these non-GAAP measures, in particular, the measures and effects of stock-based compensation expense specific to equity compensation awards that are directly impacted by unpredictable fluctuations in our stock price. We expect the variability of the above charges to have a significant, and potentially unpredictable, impact on our future U.S. GAAP financial results. Accordingly, reconciliation is not available without unreasonable effort, although it is important to note that these factors could be material to Sprinklr’s results computed in accordance with U.S. GAAP.

Conference Call Information

Sprinklr will host a conference call today, December 3, 2025, to discuss third quarter fiscal 2026 financial results, as well as the fourth quarter and full year fiscal 2026 outlook, athttps://investors.sprinklr.com/

About Sprinklr, Inc.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Forward-Looking Statements

This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the fourth quarter and full year fiscal 2026, our corporate strategies and business initiatives, our customer engagements and our ability to establish a strong foundation for fiscal 2027. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our rapid growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party data centers and cloud computing providers; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; unstable economic, political and market conditions, including as a result of public health crises, fluctuations in inflation and interest rates, the imposition of tariffs in the U.S. and abroad, the recent and any future U.S. government shutdown, or geopolitical actions, such as war and terrorism or the perception that such hostilities may be imminent; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Quarterly Report on Form 10-Q for the quarter ended July 31, 2025, filed with the SEC on September 4, 2025, under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Key Business Metrics

RPO, or remaining performance obligations, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in future periods.RPO.

cRPO, or current RPO, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in the next 12 months.cRPO.

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Sprinklr, Inc. (in thousands) unaudited)

	October 31,2025			January 31,2025
Assets
Current assets:
Cash and cash equivalents	$	189,591		$	145,270
Marketable securities		290,754			338,189
Accounts receivable, net of allowance of $8.2 million and $8.1 million, respectively		150,187			285,656
Prepaid expenses and other current assets		105,107			84,982
Total current assets		735,639			854,097
Property and equipment, net		33,023			31,591
Goodwill and other intangible assets		50,176			49,957
Operating lease right-of-use assets		44,848			44,626
Deferred tax asset, non-current		75,952			90,369
Other non-current assets		114,251			113,559
Total assets	$	1,053,889		$	1,184,199

Liabilities and stockholders’ equity
Liabilities
Current liabilities:
Accounts payable	$	22,649		$	27,353
Accrued expenses and other current liabilities		80,916			79,285
Operating lease liabilities, current		8,318			7,462
Deferred revenue		332,180			403,483
Total current liabilities		444,063			517,583
Deferred revenue, non-current		4,185			6,276
Operating lease liabilities, non-current		40,118			41,243
Other liabilities, non-current		7,438			7,034
Total liabilities		495,804			572,136
Commitments and contingencies
Stockholders’ equity
Class A common stock		4			4
Class B common stock		3			4
Treasury stock		(23,831	)		(23,831	)
Additional paid-in capital		1,350,506			1,268,920
Accumulated other comprehensive loss		(5,142	)		(6,969	)
Accumulated deficit		(763,455	)		(626,065	)
Total stockholders’ equity		558,085			612,063
Total liabilities and stockholders’ equity	$	1,053,889		$	1,184,199

Sprinklr, Inc. Condensed Consolidated Statements of Operations (in thousands, except per share data) (unaudited)

	Three Months Ended October 31,					Nine Months Ended October 31,
	2025		2024			2025		2024
Revenue:
Subscription	$	190,295	$	180,634		$	562,895	$	535,856
Professional services		28,773		20,055			73,713		57,999
Total revenue		219,068		200,689			636,608		593,855
Costs of revenue:
Costs of subscription⁽¹⁾		45,400		35,723			130,763		102,599
Costs of professional services⁽¹⁾		28,182		22,126			72,888		60,342
Total costs of revenue		73,582		57,849			203,651		162,941
Gross profit		145,486		142,840			432,957		430,914
Operating expense:
Research and development⁽¹⁾		24,707		23,298			70,680		69,063
Sales and marketing⁽¹⁾		75,011		78,395			216,665		243,369
General and administrative⁽¹⁾		33,687		34,123			103,685		102,006
Restructuring⁽¹⁾		530		(865	)		15,859		2,965
Total operating expense		133,935		134,951			406,889		417,403
Operating income		11,551		7,889			26,068		13,511
Other income, net		5,763		5,495			20,162		19,409
Income before provision for income taxes		17,314		13,384			46,230		32,920
Provision for income taxes		14,410		2,929			32,279		9,990
Net income	$	2,904	$	10,455		$	13,951	$	22,930
Net income per share, basic	$	0.01	$	0.04		$	0.06	$	0.09
Weighted average shares used in computing net income per share, basic		244,916		253,807			251,934		262,030
Net income per share, diluted	$	0.01	$	0.04		$	0.05	$	0.08
Weighted average shares used in computing net income per share, diluted		252,054		261,972			260,266		275,109

Includes stock-based compensation expense, net of amounts capitalized, as follows:⁽¹⁾

	Three Months Ended October 31,				Nine Months Ended October 31,
(in thousands)	2025		2024		2025		2024
Costs of subscription	$	312	$	335	$	800	$	945
Costs of professional services		844		400		1,962		1,081
Research and development		4,347		2,896		12,437		8,304
Sales and marketing		6,366		5,091		18,785		16,497
General and administrative		8,512		6,508		28,115		17,350
Restructuring		—		—		866		—
Stock-based compensation expense, net of amounts capitalized	$	20,381	$	15,230	$	62,965	$	44,177

Sprinklr, Inc. Condensed Consolidated Statements of Cash Flows (in thousands) (unaudited)

	Nine Months Ended October 31,
	2025			2024
Cash flow from operating activities:
Net income	$	13,951		$	22,930
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization expense		14,126			13,815
Provision for credit losses		2,297			12,413
Stock-based compensation, net of amounts capitalized		62,965			44,177
Non-cash lease expense		5,952			6,186
Deferred income taxes		14,637			38
Net amortization/accretion on marketable securities		(4,605	)		(9,830	)
Other non-cash items, net		29			207
Changes in operating assets and liabilities:
Accounts receivable		133,432			80,653
Prepaid expenses and other current assets		(20,332	)		(9,129	)
Other non-current assets		72			(1,867	)
Accounts payable		(5,160	)		(1,653	)
Operating lease liabilities		(6,185	)		(3,928	)
Accrued expenses and other current liabilities		1,514			(21,929	)
Deferred revenue		(73,940	)		(60,462	)
Other liabilities		(225	)		604
Net cash provided by operating activities		138,528			72,225
Cash flow from investing activities:
Purchases of marketable securities		(363,947	)		(329,258	)
Proceeds from sales and maturities of marketable securities		415,976			453,863
Purchases of property and equipment		(839	)		(5,000	)
Capitalized internal-use software		(11,716	)		(9,609	)
Purchases of intangibles		(262	)		—
Net cash provided by investing activities		39,212			109,996
Cash flow from financing activities:
Proceeds from issuance of common stock upon exercise of stock options		13,884			18,919
Proceeds from issuance of common stock upon ESPP purchases		2,785			3,403
Payments for repurchase of Class A common shares and related excise tax		(152,263	)		(273,873	)
Net cash used in financing activities		(135,594	)		(251,551	)
Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash		2,378			(1,596	)
Net change in cash, cash equivalents and restricted cash		44,524			(70,926	)
Cash, cash equivalents and restricted cash at beginning of period		153,533			172,429
Cash, cash equivalents and restricted cash at end of period	$	198,057		$	101,503

Sprinklr, Inc. Reconciliation of Non-GAAP Measures (in thousands) (unaudited)

	Three Months Ended October 31,						Nine Months Ended October 31,
	2025			2024			2025			2024
Non-GAAP gross profit and non-GAAP gross margin:
U.S. GAAP gross profit	$	145,486		$	142,840		$	432,957		$	430,914
Stock-based compensation expense and related charges⁽¹⁾		1,163			740			2,788			2,064
Amortization of stock-based compensation expense - capitalized internal-use software		627			582			1,968			1,613
Non-GAAP gross profit	$	147,276		$	144,162		$	437,713		$	434,591
Gross margin		66	%		71	%		68	%		73	%
Non-GAAP gross margin		67	%		72	%		69	%		73	%

Non-GAAP operating income:
U.S. GAAP operating income	$	11,551		$	7,889		$	26,068		$	13,511
Stock-based compensation expense and related charges⁽²⁾		20,575			15,376			62,789			45,243
Amortization of acquired intangible assets		—			18			—			118
Amortization of stock-based compensation expense - capitalized internal-use software		627			582			1,968			1,613
Non-recurring litigation costs⁽³⁾		232			—			1,817			—
Restructuring costs⁽⁴⁾		530			(865	)		15,859			2,965
Non-GAAP operating income	$	33,515		$	23,000		$	108,501		$	63,450
Operating margin		5	%		4	%		4	%		2	%
Non-GAAP operating margin		15	%		11	%		17	%		11	%

Free cash flow:
Net cash provided by operating activities	$	19,961		$	9,191		$	138,528		$	72,225
Purchase of property and equipment		(185	)		(972	)		(839	)		(5,000	)
Capitalized internal-use software		(4,257	)		(3,318	)		(11,716	)		(9,609	)
Free cash flow	$	15,519		$	4,901		$	125,973		$	57,616

Employer payroll tax related to stock-based compensation for the periods ended October 31, 2025 and 2024 was immaterial as it relates to the impact to gross profit.⁽¹⁾
Includes $0.2 million and $0.1 million of employer payroll tax related to stock-based compensation expense for the three months ended October 31, 2025 and 2024, respectively, and $0.7 million and $1.1 million of employer payroll tax related to stock-based compensation expense for the nine months ended October 31, 2025 and 2024, respectively.⁽²⁾
Relates to costs associated with litigation that arise outside of the ordinary course of business.⁽³⁾
Includes $0.1 million and $0.8 million of employer payroll tax related to the February 2025 restructuring for the three and nine months ended October 31, 2025, respectively.⁽⁴⁾

	Three Months Ended October 31,
	2025							2024
	(in thousands)			Per Share-Basic		Per Share-Diluted		(in thousands)			Per Share-Basic		Per Share-Diluted
Non-GAAP net income reconciliation to net income
Net income	$	2,904		$	0.01	$	0.01	$	10,455		$	0.04	$	0.04
Add:
Stock-based compensation expense and related charges⁽¹⁾		20,575			0.09		0.09		15,376			0.06		0.06
Amortization of acquired intangible assets		—			—		—		18			—		—
Amortization of stock-based compensation expense - capitalized internal-use software		627			—		—		582			—		—
Income tax expense⁽²⁾		4,198			0.02		0.02		—			—		—
Non-recurring litigation costs⁽³⁾		232			—		—		—			—		—
Restructuring costs⁽⁴⁾		530			—		—		(865	)		—		—
Total additions, net		26,162			0.11		0.11		15,111			0.06		0.06
Non-GAAP net income	$	29,066		$	0.12	$	0.12	$	25,566		$	0.10	$	0.10
Weighted-average shares outstanding					244,916		252,054					253,807		261,972

	Nine Months Ended October 31,
	2025							2024
	(in thousands)			Per Share-Basic		Per Share-Diluted		(in thousands)			Per Share-Basic		Per Share-Diluted
Non-GAAP net income reconciliation to net income
Net income	$	13,951		$	0.06	$	0.05	$	22,930		$	0.09	$	0.08
Add:
Stock-based compensation expense and related charges⁽¹⁾		62,789			0.24		0.24		45,243			0.17		0.17
Amortization of acquired intangible assets		—			—		—		118			—		—
Amortization of stock-based compensation expense - capitalized internal-use software		1,968			0.01		0.01		1,613			0.01		0.01
Income tax expense⁽²⁾		(1,173	)		0.00		0.00		—			—		—
Non-recurring litigation costs⁽³⁾		1,817			0.01		0.01		—			—		—
Restructuring costs⁽⁴⁾		15,859			0.06		0.06		2,965			0.01		0.01
Total additions, net		81,260			0.32		0.32		49,939			0.19		0.19
Non-GAAP net income	$	95,211		$	0.38	$	0.37	$	72,869		$	0.28	$	0.27
Weighted-average shares outstanding					251,934		260,266					262,030		275,109

Includes $0.2 million and $0.1 million of employer payroll tax related to stock-based compensation expense for the three months ended October 31, 2025 and 2024, respectively, and $0.7 million and $1.1 million of employer payroll tax related to stock-based compensation expense for the nine months ended October 31, 2025 and 2024, respectively.⁽¹⁾
Represents the Company’s current and deferred income tax expense commensurate with the non-GAAP measure of profitability using a non-GAAP tax rate of 26% for the three and nine months ended October 31, 2025. The Company uses an annual projected tax rate in its computation of the non-GAAP income tax provision, and excludes the direct impact of stock-based compensation, employer tax costs related to stock-based compensation, intangible amortization expense, amortization of stock-based compensation expense associated with capitalized internal-use software, non-recurring litigation costs and restructuring costs.⁽²⁾
Relates to costs associated with litigation that arise outside of the ordinary course of business.⁽³⁾
and $0.8 million of employer payroll tax related to the February 2025 restructuring for the three and nine months ended October 31, 2025, respectively.⁽⁴⁾

: Total revenue for the third quarter was $219.1 million, up from $200.7 million one year ago, an increase of 9% year-over-year. Subscription revenue for the third quarter was $190.3 million, up from $180.6 million one year ago, an increase of 5% year-over-year.Revenue
: Third quarter GAAP operating income was $11.6 million, compared to operating income of $7.9 million one year ago. Non-GAAP operating income was $33.5 million, compared to non-GAAP operating income of $23.0 million one year ago. For the third quarter, GAAP operating margin was 5% and non-GAAP operating margin was 15% compared to GAAP operating margin of 4% and non-GAAP operating margin of 11% in the third quarter of fiscal year 2025.Operating Income and Margin*
: Third quarter GAAP net income per share, diluted was $0.01, compared to net income per share, diluted of $0.04 in the third quarter of fiscal year 2025. Non-GAAP net income per share, diluted for the third quarter was $0.12, compared to non-GAAP net income per share, diluted of $0.10 in the third quarter of fiscal year 2025.Net Income Per Share*
: Total cash, cash equivalents and marketable securities as of October 31, 2025 were $480.3 million.Cash, Cash Equivalents and Marketable Securities

Subscription revenue between $191 million and $192 million.
Total revenue between $216.5 million and $217.5 million.
Non-GAAP operating income between $29 million and $30 million.
Non-GAAP net income per share of between $0.09 and $0.10, assuming 254 million diluted weighted-average shares outstanding.

Subscription revenue between $754 million and $755 million.
Total revenue between $853 million and $854 million.
Non-GAAP operating income between $137.5 million and $138.5 million.
Non-GAAP net income per share between $0.43 and $0.44, assuming 265 million diluted weighted-average shares outstanding.

Non-GAAP gross profit and non-GAAP gross margin;
Non-GAAP operating income and non-GAAP operating margin; and
Non-GAAP net income and non-GAAP net income per share.